Overview of refund policy
1.1 Scope of application of refund policy
This refund policy applies to all users who purchase goods through the platform. Users who need to refund after purchasing goods shall comply with the provisions of this refund policy.
1.2 Conditions for refund application
Users can apply for a refund if they meet the following conditions:
1) The quality of the goods received is not up to standard or inconsistent with the description;
2) Damage of the goods in the process of transportation;
3) The user needs to return or exchange the goods for private reasons.
1.3 Time for refund application
Users can apply for a refund within 7 working days after receiving the goods, and will be deemed to have automatically waived the right to refund if overdue.
2. Refund process
2.1 Refund application
After meeting the refund conditions, users can submit a refund application on the platform. Users need to provide order number, product name, refund reason and other relevant information, and provide product photos or videos as evidence.
2.2 Refund review
After receiving the user’s refund application, the platform will review it. After passing the review, the user needs to return the goods to the designated address according to the requirements of the platform, and provide the return express number and logistics information.
2.3 Refund processing
After receiving the returned goods from users, the platform will check and confirm them. After confirming that the goods meet the refund conditions, the refund amount will be returned to the original payment account of users within 15 working days.
3. Handling of special circumstances
3.1 Product quality problems
If the user finds any quality problems or discrepancies with the description after receiving the goods, he/she can apply for a refund. After the platform’s review and confirmation, the full refund will be made and the relevant postage will be borne.
3.2 Damage to commodity transportation
If the user finds that the goods are damaged during the transportation process, he/she can apply for a refund. After the platform’s review and confirmation, the full refund will be made and the relevant postage will be borne.
3.3 The user needs to return or exchange the goods for personal reasons
If the user needs to return or exchange the goods for private reasons, he/she should apply for a refund within 7 working days after receiving the goods. After the platform reviews and confirms, it will decide whether to agree to the refund according to the specific situation. If the refund is agreed and the goods meet the refund conditions, the user will be refunded the original payment amount and bear the relevant postage.
4. Supplementary notes
4.1 Refunds are not supported for some items
Some commodities are special commodities, such as customized commodities and personalized commodities. Once purchased, refunds are not supported. Users should check the commodity information carefully before purchase.
4.2 Distribution of refund amount
The platform will decide the refund amount distribution according to the actual situation. If the goods are of poor quality or damaged in transportation, the full refund will be made and the relevant postage will be borne; if the user needs to return or exchange goods for personal reasons, the user will bear the relevant postage.
4.3 Other matters
For other questions about refunds, users can consult or leave a message in the customer service system of the platform. We will have professionals to answer your questions.
The above is the refund rule. Users should read and understand the relevant regulations carefully before purchasing goods to avoid unnecessary disputes. The platform will always be committed to providing users with convenient and safe shopping experience. We hope you have a pleasant shopping experience on our platform!