The following terms and conditions outline important legal information about your rights under the Remote Sales and E-commerce Regulations. Use jewelrylt.com to indicate that you agree to these terms.
- scope of application
1.1. These Terms and Conditions apply to all commercial relationships between jewelrylt.com (hereinafter referred to as the “Seller”) and the Customer (“Customer”) at the time of order.
1.2. If you have any inquiries, complaints or claims, our customer service team is available from 9am to 6pm on Monday to Friday and can be contacted by email at xx13522668958@163.com.
1.3. “Consumer” means any individual who makes a purchase for personal use and is not related to commercial or self-employed activities.
1.4. Any conflict clause proposed by the customer shall not be recognized unless the seller expressly agrees in writing.
2. Description of goods and services
2.1. The list of goods on our website does not constitute a legally binding offer, but an invitation to place an order. The catalogue or online description of goods does not constitute a warranty or guarantee.
2.2 Unless otherwise stated, the sale of goods is subject to stock and excludes errors and omissions.
3. Order process and contract formation
3.1. The Customer may browse the Seller’s goods and add them to the shopping cart —— this does not create any purchase obligation.
3.2. After being ready, the customer can click [Go to Settlement] in the shopping cart to enter the checkout process.
3.3. Click the [Buy] button to confirm the customer’s order and form a binding purchase request. The customer can view and modify the order details at any time before submission. Mandatory fields are marked with an asterisk (*).
3.4. After placing the order, the seller will send a confirmation email listing the details of the order. This email only confirms the receipt of the order and does not indicate that the order has been accepted. The sales contract is formally established when the seller delivers the goods within 2 working days or provides the delivery confirmation email and specifies the order confirmation or invoice within this period.
3.5. If the seller requests advance payment, the contract shall be confirmed after the seller provides payment information and the customer completes the payment.
3.6 If payment is not received within 10 days after the confirmation of the order (even if it has been reminded twice), the order will be automatically cancelled. The seller has no obligation to perform the order and neither party needs to take further action.
4. Price and freight
4.1. The prices shown on the Seller’s website do not include applicable VAT.
4.2 In addition to the price, the seller may charge freight charges, which will be clearly informed to the buyer in the delivery page and checkout process.
5. Distribution and merchandise inventory
5.1. Orders requiring advance payment will be shipped only after the full payment is received.
5.2. Delivery time and any transportation restrictions (such as limited supply in certain countries) are detailed in the product description or separate information page.
6. Payment method
6.1. Customers can choose the available payment options at checkout.
6.2. If the “payment by account period” option is provided, payment shall be made within 30 days after receipt of the goods and invoice. Other payment methods require advance payment.
6.3. The terms and conditions of third-party payment services (such as PayPal) shall apply when used.
6.4. Failure to pay on time constitutes a breach of contract and interest shall be paid at a rate of 5% above the benchmark rate.
6.5 Late interest does not affect the recovery of other damages or collection fees.
6.6 The Customer may exercise only the statutory or written confirmed right of set-off against the Seller.
7. Retention of title
The seller retains ownership of all the goods until full payment is received.
- Quality assurance and defect liability
8.1. Warranty claims shall be subject to relevant laws and regulations. 8.2. Additional warranty terms will be clearly marked on the product page.
9. Scope of responsibility
9.1 The Seller shall be fully liable for any damage caused by intentional or gross negligence.
9.2. The seller shall be liable only for foreseeable damage in respect of fundamental breach.
9.3. Liability limitations do not apply to personal injury (life, body or health), intentional concealment of defects or violation of product liability laws.
9.4. Exclusions or limitations of liability shall also apply to the seller ‘ s employees, representatives and agents.
10. Right of revocation
You have the right to cancel your order without reason within 30 days of receiving the goods.
The exercise of the right of revocation shall be notified to us in the following ways:
Email: xx13522668958@163.com
Written letter: (if applicable, please fill in the return address)
The revocation form we provide can be used (not mandatory), and the revocation request must be submitted within 30 days.
Revocation of validity
We will refund all the payment (including standard freight, except for additional fees for special delivery methods), and in principle, the refund will be completed within 30 days by the original payment method. We reserve the right to postpone the refund until we receive the return or the return certificate.
You should return the goods within 30 days after cancellation, and the freight of the return shall be borne by the customer. You shall be responsible for the loss of the value of the goods caused by unnecessary inspection.
- Exceptions to the right of revocation
The right of revocation does not apply in the following cases:
- Customized or personalized goods
- Goods damaged by human after delivery (such as wear and tear, missing accessories)
- Return process
12.1. Customers are advised to contact xx13522668958@163.com before returning goods to speed up processing.
12.2 The customer shall pay the freight in advance and keep the freight documents. The freight refund will not be refunded except under the following circumstances:
- Wrong delivery of goods
- Damage on arrival of goods
12.3. It is recommended to return all accessories in the original packaging. If the original packaging is not available, appropriate packaging should be used to prevent damage during transportation.
13. Contractual terms are stored
13.1 The seller shall store the details of the order contract and print the agreement before the customer submits the order.
13.2 Order confirmation with contract terms will be sent to the customer by E-mail.
14. Data protection
14.1 The Seller processes customer data in accordance with applicable data protection laws.
14.2 Personal data (such as name, email, address, payment details) will only be used for order fulfillment and will not be shared with unauthorized third parties.
14.3. The Customer has the right to request free access to stored personal data, as well as the right to correct or delete data unless required by legal obligations.
14.4 For more details, please refer to our Privacy Policy.