ABOUT OUR STORE AND ITS OPENING HISTORY
Our jewelry store is an outstanding choice in the field of jewelry. Since its establishment, we have been on a journey to carefully source exquisite jewelry pieces.
When our brand was founded, we were determined to offer a diverse range of jewelry suitable for various styles and occasions. Over the years, our professional team has traveled far and wide, collaborating with highly skilled artisans and renowned designers.
Our store offers a rich variety of products, ranging from delicate everyday - wear pieces to eye - catching high - end items. Whether it's a simple silver necklace or a cubic - zirconia - encrusted bracelet for special occasions, we can meet your needs. In [specific year], we implemented an innovative customer - centric policy, covering personalized styling advice, convenient returns, and exclusive after - sales service, ensuring that every customer can experience attentive care.
We take pride in the fact that we are not just a jewelry store, but a place that adorns memories and showcases style.
Some of your questions answered here.
We get a lot of questions about our course. You can get any answers in no time here.
Which foreign trade markets does the store mainly target?
We widely cover foreign trade markets such as Europe, America, Southeast Asia, and the Middle East. Whether it's retail customers selecting their favorite accessories or wholesale customers expanding their businesses, we can meet diverse needs.
How long does it take from placing an order to shipping?
Under normal circumstances, retail orders will be shipped within 24 hours after payment. For wholesale orders, due to the need for goods allocation and verification, they will be shipped within 48 hours. In case of large-scale promotions or special circumstances, the delay duration will be promptly informed to you. You can also contact our customer service to inquire about the progress at any time.
Are the materials of the accessories safe? Will they cause allergies?
We strictly control the materials and mostly use safe materials such as 925 sterling silver, alloy gold plating, and natural gemstones, and clearly indicate them on the product details page. Most customers have no allergic problems when wearing them. However, due to individual differences, we cannot guarantee that there will be no allergies at all. If you are prone to allergies, you can consult our customer service before placing an order.
What should I do if the accessories I purchased fade?
Our accessories have mature craftsmanship and are not easy to fade with normal wearing and maintenance. For gold-plated accessories, avoiding contact with corrosive substances such as perfume and sweat can extend the color retention time. If fading occurs, within the after-sales period, if it is a quality problem, we will provide free return and exchange services.
What is the after-sales policy for the accessories?
Both retail and wholesale enjoy a 7-day no-reason return and exchange policy. For quality problems, we will bear the round-trip shipping costs. For non-quality problems, retail customers will bear the return shipping costs, and for wholesale customers, it will be negotiated and handled. At the same time, after-sales repair services are provided.